The subject is our satisfaction with doing business with a top-rated company such as Ridge. Your quality of service is very important to us, as we are often out of the country on extended trips. We have recommended Ridge and “TRANE” to friends over the years, and they, too, are satisfied customers.

~Clarence and Eleanor Lewis, Boyiston, Nova Scotia

1  

What is the CHECKME! Plus program and what incentives are available to me?

Is your home air conditioner or heat pump more than 10 years old, unreliable, seldom serviced, or in need of replacement? If...

2  

Why don't you charge by the hour?

Charging a flat rate for the repairs provides more value for our customers because the pricing is up-front and does not adjus...

3  

Why should I have my equipment serviced?

Yearly planned servicing includes cleaning the system, checking for any problems or potential problems and adjusting for peak...

4  

Why is my HVAC system freezing up?

There are several things that can cause your HVAC system to freeze up. Most need to be corrected by a trained service tec...

5  

When replacing the outdoor unit, should the indoor unit also be replaced?

The answer is most likely yes that the outdoor and indoor units should be replaced at the same time, and here are the reasons...

6  

When should I use my Emergency Heat?

As the name implies, it is only used in emergency situations. It is used when there is something wrong with first-stage heati...

7  

What happens when I switch to Emergency Heat?

When switching to Emergency Heat, the red indicator light will go on. And it will stay on until you stop using the Emergency ...